Client Experience Manager Job Locations US CT Southington | US NY Latham | US NJ Plainsboro | US NH Nashua Requisition ID 2024 16758 Category Claims Workers Compensation Position Type Regular Full Time Overview The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experi

1. DAILY OPERATIONS 1.1 Directs the operation of lab sections on a twenty four hour basis. Assures that the staff reports to work promptly and accurately. Working with the Staff, researches, evaluates and recommends new procedures, instrumentation and technologies. Troubleshoots laboratory issues involving patient care and physician satisfaction as well as constantly comm

1. Patient Throughput Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. 1.1 Accurately schedules patient follow up physician appointments in the appropriate scheduling system using guidelines and requirement

1. Demonstrates a strong understanding of adult learning principles, current clinical care, and leadership 2. Demonstrates strong communication skills. 3. Establishes a professional rapport and empowers the patient to make informed decisions 4. Assesses participants level of understanding and adapts instruction to benefit the participants. 5. Contributes verbal and writte

1. Maintain appointment schedule template (alterations, deletions, additions). 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. 2. Coordinate the ongoing operation of the check in process and front desk to ensure that quality services provided are cost effective and efficient. 2.1 Receive patient at arrival and

1. Maintain appointment schedule template (alterations, deletions, additions). 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. 2. Coordinate the ongoing operation of the check in process and front desk to ensure that quality services provided are cost effective and efficient. 2.1 Receive patient at arrival and

1. Maintain appointment schedule template (alterations, deletions, additions). 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. 2. Coordinate the ongoing operation of the check in process and front desk to ensure that quality services provided are cost effective and efficient. 2.1 Receive patient at arrival and

1. Manage prospect portfolio and apply moves management to approximately 150 donors in support of the individual Major Gifts goal for the Foundation. 1.1 Solicit and manage leadership gifts in support of targeted hospital priorities. 2. In partnership with the Major Gift team, implement programs as required. 2.1 Develops, writes, prepares, and disseminates donor correspon

1. Quality/Safety Core values in Human Resource interfaces 1.1 Rounds out the 24/7 employee experience serving as an employee liaison on the off shift employing clear, concise communication. 2. Quality/Safety Core values in Clinical Safety 2.1 Relies on and applies clinical proficiency and positive organizational behaviors as a source of influence to guarantee consistentl

1. Assisting in the ongoing updates of CPT and ICD10 Notifying physicians of changes within each specialty; evaluating procedure codes and diagnosis on an ongoing basis and recommending corrections and changes for continuous improvement; Reviewing coding guidelines for OP reports, Multi Specialty Surgeons, Physician Assistants, hospitalists and other departments; attendin

1. Clinical Practice 1.1 Provides care to medicine inpatients assigned to the Hospitalist Service, ensuring safe, high quality, patient centered and efficient care. 2. Education 2.1 Identifies information needs of team members, patients and families. Regularly provides related teaching and education to unit nurses and as applicable, to PAs/NPs, medical students, residents

1. Acts as receptionist, greeting and interacting with patients, visitors and others. 1.1 Greets all patients and visitors in a courteous and professional manner. 2. Performs various unit clerical tasks including mailing, messages, record keeping, typing, and filing. 2.1 Distributes mail, utilizes paging system, takes and delivers messages for unit personnel 3. Handles pa

1. Maintain appointment schedule template (alterations, deletions, additions). 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. 2. Coordinate the ongoing operation of the check in process and front desk to ensure that quality services provided are cost effective and efficient. 2.1 Receive patient at arrival and

1. Patient Throughput Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. 1.1 Accurately schedules patient follow up physician appointments in the appropriate scheduling system using guidelines and requirement

1. Establishes a professional rapport with students. 2. Collaborates with lead instructor to assure that appropriate level of instruction and content is planned and executed. 3. Coordinates and teaches educational sessions designed to meet the needs of all levels of clinical competence at the BLS and ALS level. 4. Offers verbal and written feedback to the lead instructor,