Conflict is defined in Webster’s dictionary as “a sharp disagreement or opposition of interests or ideas.” In the workplace it is expected that conflict will arise, and that team members will handle the conflict professionally. Handling and resolving conflict is no easy task, and many struggle with doing so in a tactful manner. Cady Chesney is joined by Dr. Barbara Baggerly-Hinojosa, author of “Are you a Ten? The Ten Characteristics of a Servant Leader” and Assistant Professor at Our Lady of the Lake University, to dive into the ins and outs of conflict management.