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  We all have "customers." And customer service is a key part of your job.
by Beverly Jones - Jan, 2016
Because I spend long hours talking with clients on the phone, good quality, comfortable headsets are among my most valued tools. A few months ago I needed new ones, but I dreaded shopping because of past hassles, like being stuck with equipment that didn't work with our telephones. I searched on-line and elected to place a phone order with Headsets.com, whose website invited me to "Call our Headset Advisors." My call was pr...
 
  15 Leadership Lessons to Invigorate Your Career
by Caroline Dowd-Higgins - Dec, 2015
As the year draws to a close, I am reminded of the great leadership lessons I have learned from colleagues, mentors, sponsors, coaches, and a myriad of incredible people I’ve encountered on my professional journey. May these words of wisdom give you the courage and fortitude to chart your unique path with confidence so you can thrive! Self Confidence Rocks – as the research indicates, people are often hired for potential s...
 
  Office Holiday Party Etiquette: Do’s and Taboos
by Caroline Dowd-Higgins - Dec, 2015
It’s been a great year, you’ve worked really hard, and your company has brought back the holiday party to reward the team for a job well done. Before you pop the champagne be mindful that your behavior at the holiday bash will impact your professional reputation come Monday morning and beyond. Here are some tips to keep in mind before you celebrate with colleagues this season. Drink in Moderation In many organizations, t...
 
  First Impressions Matter–They Last
by Georgia Adamson - Dec, 2015
In job interviews and on the job, first impressions matter because they last. In fact, they often take effect in an instant but can be difficult to change, if not impossible (depending on how strong they were to begin with). I’m not talking about something like “is my tie straight?” (if you wear one). I’m referring to more subtle examples, such as the way you greet someone (the interviewer, maybe a new boss or colleague). D...
 
  Master Time–Don’t Let It Master You
by Georgia Adamson - Dec, 2015
Whether on the job or in your personal life, you more than likely run up against the “tyranny of the clock” at some point. Time management experts tell us we need to focus on the most critical factors to get the most out of each day and accomplish the most we possibly can. You might feel on occasion–such as around the year-end holidays–that no matter how good you are at time management, you’ll never dig yourself out of the pit...
 
  Your Year-End…Professionally Speaking
by Georgia Adamson - Dec, 2015
Before you break out the party hats and festive beverages for that year-end office celebration, you might want to give some thought to where this year has taken you professionally and what you want next year to look like. While your “wants” won’t necessarily predetermine how the new year plays out, failure to take them into consideration when making your career management plans could leave you with having next year look pretty...
 
  10 Nuggets of Wisdom to Inspire Your 2016 Job Search Strategy
by Michelle Dumas - Dec, 2015
It’s been said the most stressful endeavors in life are getting a divorce, buying a house, and having a baby. Anyone currently in the job market would add “looking for a job” to that list, and would probably put it at the top. The job search requires you to get confident and put yourself out there only to be rejected and have your confidence destroyed. In some ways it’s worse than high school dating. But it doesn’t have to...
 
  How to Tell a Phony from a Professional
by Marshall Goldsmith - Dec, 2015
Randy was a wonderful coaching client, the CEO of a large service firm and an incredibly cheerful guy. Having dinner with him was usually great fun, but it wasn’t on this particular night. Randy approached the table and greeted me with a weary smile. He looked exhausted. I asked, “How was your day?” He replied, “Which part? I was six different people today.” He went on to explain: “The morning got off to a good...
 
  Help! My Boss Is A Millennial - And I'm Not!
by Lindsey Pollak - Dec, 2015
We talk a lot about how managers can work with millennials — but what about when a millennial is your boss? It’s a situation that will become increasingly prevalent, since millennials are now the largest demographic in today’s workplace. In my book, Becoming the Boss, I help millennials with their managerial skills, but if you’re a Baby Boomer or a Gen Xer on the other side of the desk, you might need some advice, too. Keep re...
 
  How To Love Networking (Even If You Hate The Word)
by Lindsey Pollak - Dec, 2015
The word “networking” sometimes gets a bad rap – all those connotations of speed dating-style awkwardness, business card collecting and name tags at stuffy functions. Instead, let’s call networking what it should be: relationship building. And nothing – nothing! – in your career will be more important than this. Years ago, relationship management revolved around the Rolodex, a revered device that represented the corners...
 
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