Responsible for completing tasks delegated by Concession Vessel Manager such as stocking/re stocking and cleaning. Responsible for assisting with the set up and closing of the vessel concession each business day. Responsible for assisting in maintaining a sanitary environment and equipment each business day. Responsible for adhering to all company policies such as uniform

Supports the Vice President of Public Affairs and the Community Relations Associate with the in person implementation of a high touch community relations and public outreach strategy at NYC Ferry. As directed, conduct in person canvassing of local neighborhoods, including door to door small business outreach, general canvassing of areas near current or future landings, an

Fill machines with paper. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills, coins or paper tickets. Test machines to determine proper functioning Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are requ

Read and understand blueprints and drawings and take or read measurements to plan layout and procedures. Coordinate with supervisor to layout pipe routing and connection details Select and install supports, pipe hangers, and other metal structures to securely support piping installations within the vessel Turn off steam, water, or gas from pipe sections and release stored

Assists guests and answers questions in regards to Ferry Schedule, The Statue of Liberty, Ellis Island or other local attractions. Handling lines thrown from the vessels to the dock. Assisting Vessel Crew with pulling the gangway on and off each vessel. Assisting guests on and off the vessel. Properly inform guests how to safely board and disembark the gangway/vessel . Fo

Direct the ferry's activities and ensure passengers' safety and security while vessel is underway. Operate vessel at economic engine speeds, per established policies. Plan and coordinate safety inspections of the ferry to insure safe operation of equipment, crew safety and compliance with USCG laws and regulations. Train and provide feedback for evaluation of the performa

Responsible for completing tasks delegated by the Warehouse Manager such as deliveries, stocking, etc. Responsible for picking up and delivering goods and equipment to vessels as designated by their supervisor. Assist shipping and receiving unloading trucks and checking in merchandise. Prepares order by processing requests and supply orders; pulling materials, packing box

Cruise Execution Act as the on duty kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure that all s

Assist in managing the front of the house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of front line

Accurately handle cash, credit card and mobile payment options when handling ticket sales as required. Sell and promote ticket options to visitors in an efficient and friendly manner. Process will call orders as well as pass packages. Responsible for line management and ensuring that guests are notified ahead of time of their options. Responsible for providing guests with

Assist in the continual improvement of the RESPECT Management System (RMS) and all related ISO functions. Maintain adequate records, tracking and documentation, as assigned. Ability to perform Core Competency Training. Provides support, preparation, and participation in Company Internal, External and 2nd Party Management System audits. Assists in coordination of scheduled

Sales & Guest Service Promote maximum revenue attainment by performing transactions with efficiency Ensure accuracy in transactions while monitoring product capacities Ensure that every guest is greeted warmly when approaching the ticket booth Answer questions regarding product, price, duration, etc. with expertise and patience Prepared to work during submitted availabili

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System. Provide guests with water, coffee/tea, and bread service throughout the meal. Bus used and unneeded dishes and glassware from guests tables to galley. Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning. Maintain the cleanliness a

Ensures the Safety and Security of Passengers. Familiar with ground tackle, emergency gear, deck gear, and vessel emergency plans. Performs safety functions assigned on the Watch Quarter and Emergency Station Bill. Practices Good housekeeping onboard the vessel including heads, windows, and decks. Follow company's COVID 19 cleaning and sanitizing procedures. Preparation o

Perform preventative maintenance on diesel engines and other machinery found on passenger vessels. This includes but may not be limited to diesel main engines, diesel auxiliary generators, water jet propulsion equipment, marine reduction gears, hydraulic systems for steering, cranes, and thrusters. Heavy machinery maintenance and repair work including engine valve gear ti