Prior to washing, ready linen by removing foreign objects. Wash and dry laundry using correct formula for each wash load. Fold items using technique as outlined in brand standards or by management. Ensure that finished laundry has no wrinkles, tears or stains remove unacceptable product to a specified location to ensure only quality product is used in guest rooms. Maintai

Provides personalized service to all guests. Regularly communicates and converses with all guests. Prepares food and beverages according to recipe. Fully understands and complies with all food safety requirements. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/require

Generates accounting statements and reports Researches cash receipts, coding and posting of receipts. Prepares daily bank deposit. Researches and applies unallocated cash. Oversees accounts receivable, write offs and payment reversals. Organizes and maintains up to date financial records. Provides monthly financial and management reports. Maintains telephone and personal

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Performs shift opening and closing duties in accordance with manager's checklist. Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary. Properly executes revenue and check control procedures on shift. Assists manager to select, train and deliver on going performance feedback to associates to en

Cleans guest rooms to exacting standards. Essential Duties and Responsibilities Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble an

Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation. Respond to guest requests in a timely, friendly and efficient manner. . Take guest food and/or beverage orders and input orders in appropriate point of sale system. Retrieve and deliver food and beverage orders in a timely manner. Ensure guest satisfaction throughout th

Assists passengers in boarding and exiting the vehicle, using the proper tools as necessary following the safety guidelines, including a step stool. Assists guests with luggage including delivery inside the hotel and pick up of guest luggage from the curb. Maintains an accurate shuttle activity and maintenance log. Communicates by two way radio and in person in a courteou

Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation. Respond to guest requests in a timely, friendly and efficient manner. . Take guest food and/or beverage orders and input orders in appropriate point of sale system. Retrieve and deliver food and beverage orders in a timely manner. Ensure guest satisfaction throughout th

Prospect for new business through solicitation, networking, cold calling. Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events Design and deliver marketing promotions and campaigns involving direct mail, social media, ads, etc. Meet or exceed established monthly, quarterly and annual targeted sales goa

Work cohesively with the Sales Departments to book group business by promptly responding to leads through various online networks, cold calling and visiting local businesses in the downtown metropolitan area. Manage workflow through the Sales Pro system, properly responding and filing data according to company and brand standards. Participate in promotional events, trade

Cleans guest rooms to exacting standards. Essential Duties and Responsibilities Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble an

Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner. Must attend all designated pre event meetings. Must be able to understand how to read a Banquet Event Order (BEO), including a room diagram. Gather and coordinate all equipment necessary to service banquet event. Maintain a clear and obstruction free service corridor. Perf

Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation. Respond to guest requests in a timely, friendly and efficient manner. . Take guest food and/or beverage orders and input orders in appropriate point of sale system. Retrieve and deliver food and beverage orders in a timely manner. Ensure guest satisfaction throughout th