STV is currently seeking an IT Operations Technician to join our IT Operations team in New York, NY. This position is designated as hybrid (3 days week/in office - first 4-6 weeks will be 5 days/in office until properly trained) and reports to the Northeast Regional Operations Manager.
This position will provide you the opportunity to work closely with the IT Operations team in the Northeast region, the IT Department and user community. The IT Operations technician will be responsible for providing onsite support at our New York office, ensuring quality service, facilitating knowledge sharing and collaboration.
The IT Operations technician should have a background in IT functions as well as desktop and phone troubleshooting skills. This role is key to facilitate minimal downtime and high availability of various technical systems.
The IT Operations hours of operation are 8 a.m. - 5 p.m. EST Monday to Friday and may require the candidate to work shifts within that time period as necessary as well as be available for rotating on-call escalation issues.
Responsibilities Include, but are not limited to:
Technical Support:
System Maintenance:
User Assistance:
Troubleshooting:
Documentation:
Collaboration:
Knowledge and Skills
Required Experience
Compensation Range:
$82,272.00 - $109,696.00Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.
STV offers the following benefits * Health insurance, including an option with a Health Savings Account * Dental insurance * Vision insurance * Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) * Disability insurance * Life Insurance and Accidental Death & Dismemberment * 401(k) Plan * Retirement Counseling * Employee Assistance Program * Paid Time Off (16 days) * Paid Holidays (8 days) * Back-Up Dependent Care (up to 10 days per year) * Parental Leave (up to 80 hours) * Continuing Education Program * Professional Licensure and Society Memberships
STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.