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Technology Support Specialist
New York, NY
Job Description
Technology Support Specialist
Information Services Department
Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff bring the same commitment to their work, ensuring the firm delivers the highest level of service and a distinctive client experience. We attract and retain highly skilled and dedicated staff by providing a work environment that is diverse, collaborative, respectful and collegial, and where professional growth is encouraged and nurtured. The firm is seeking a full-time Technology Support Services Specialist for our New York office, who will be an integral part of the Technology Support team within the Information Services department. The Technology Support Specialist reports to the Technology Support Manager in the New York office.
The Technology Support Specialist is a direct hands-on role, based in the New York office. The position requires a strong and flexible work ethic as well as excellent service delivery responding to attorney and client needs.
RESPONSIBILITES include but are not limited to:
TO APPLY:
A resume is required to apply for this position. Please tell us where you saw this position posted and send required materials to:
Human Resources
jferrigno@debevoise.com
212.909.8310
Debevoise & Plimpton LLP is an equal opportunity/affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
Information Services Department
Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff bring the same commitment to their work, ensuring the firm delivers the highest level of service and a distinctive client experience. We attract and retain highly skilled and dedicated staff by providing a work environment that is diverse, collaborative, respectful and collegial, and where professional growth is encouraged and nurtured. The firm is seeking a full-time Technology Support Services Specialist for our New York office, who will be an integral part of the Technology Support team within the Information Services department. The Technology Support Specialist reports to the Technology Support Manager in the New York office.
The Technology Support Specialist is a direct hands-on role, based in the New York office. The position requires a strong and flexible work ethic as well as excellent service delivery responding to attorney and client needs.
RESPONSIBILITES include but are not limited to:
- General Support
- Provide first line how-to and troubleshooting for Citrix/VDI desktop and standard applications including Word, Excel and PowerPoint, iManage, etc.
- Prioritize requests and follow up with users; Escalate calls to second/third level support
- Track user requests via HelpDesk ticketing application
- Maintain office hardware including PCs, laptops, printers and AV equipment
- Mobile Support
- Provide provisioning, support and maintenance for iPhone, iPad, and Android devices
- Produce supporting documentation and conduct mobile device / remote access training
- PC/Laptop Support
- Maintain the firm’s standard PC and laptop images and reimage as needed
- Coordinate with litigation support on installation/image of “trial laptops”
- Coordinate with local repair center (shipping laptops or parts for repair)
- Assist with portable encrypted media
- Desk-side end-user support experience and an understanding of professional IT operational work practices.
- Strong organizational, written and verbal communication skills, and able to deliver appropriate and responsive service to all levels of lawyers and professional staff.
- Ability to work within a team and independently using initiative and knowledge to troubleshoot issues.
- Must be a customer-focused individual, with a positive outlook and a “can do” attitude.
- Ability to work under pressure and handle the demands of the role in a professional manner.
- Must be proactive in the resolution of difficult issues and escalating to appropriate next-level.
- Proficiency in Windows Desktop OS, MS Office Suite, iManage, Change-Pro, mobile device support (Apple iOS and Android) and unified communications platforms.
- Experience with Windows Server environment and procedures, Active Directory, Cisco TMS, MobileIron, Citrix Director, RSA server and, Dell and Cisco IP phone hardware is desired.
- Bachelors Degree in an Information Technology field.
TO APPLY:
A resume is required to apply for this position. Please tell us where you saw this position posted and send required materials to:
Human Resources
jferrigno@debevoise.com
212.909.8310
Debevoise & Plimpton LLP is an equal opportunity/affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Salary and Benefits
$75,000 - $80,000
Required Education
Bachelor's Degree
Required Experience
2 to 3 years
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