GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Summary:

As a Learning Administrator you are responsible supporting both Clients and GP teams with the successful organisation of Classes / Sessions that take place remotely or in person. You will be accountable for all aspects of the Administration around the Class such as; Booking Instructors, Guest Speakers, Booking Venues / Facilitates both on and off premise, as well as all organising all Logistics to ensure the Class runs successfully (Print Materials, Catering, Kit etc.).

You will be personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI's / SLA's and ensuring all Customer Satisfaction scores are achieved.

Essential Duties and Responsibilities

• Support the annual scheduling process on contracts, where applicable.
• Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
• Publish Classes using the appropriate Client directed Learning Management System and / or GP Strategies internal Scheduling Tools in line with standard operating procedures.
• Order class materials internally or via a nominated third party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.
• Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System Learning records accurately reflect course attendance.
• Work with the Client / GP colleagues to ensure the right Instructors and associated Guest Speakers etc. are booked to ensure the Class runs without any issues. This could include technical support around vILT Class.
• Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
• Collation / Distribution of Learner / Instructor related Course Materials and the issuing of any pre course communications.
• Book accommodation for facilitators and participants, if required.
• To manage Learner queries via phone or email, coordinate escalations in accordance with Service Level Agreements.
• In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
• Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.
• Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.
• Wherever possible you should provide value added services by making suggestions around continuous improvement.
• To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
• To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.
• To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.
• To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.
• To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.
• To act in accordance with your confidentiality agreement with the company at all times.
• To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
• To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.
• This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.

Essential Requirements

• Written and spoken English to proficient level
• Proven experience in an operational or processing role
• Good IT skills including Microsoft Word and Excel
• General administration experience
• Proven effective communication skills, including verbal and written
• Excellent organizational skills
• Customer focused approach
• Cross cultural experience, working across various time zones
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescale

Desirable Requirements

• Good standard of education
• L&D experience in the Learning sector
• Use of Learning Management Systems from an Admin perspective
• Advanced knowledge of Microsoft packages
• Good problem solver

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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