Position Title: Clinical Supervisor (Licensed)

Salary Range: $78000 - $90000

Department: H2H Contact Call Center

Reports to: Clinical Manager

Location: Remote

Schedule: Full-time; Mornings, Overnights

*Overnight shifts get an additional 10% differential pay rate added to your salary.

*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Summary: The Clinical Supervisor serves as the primary, on-site supervisor and team leader for a designated shift and provides direct clinical and administrative supervision to crisis counselors. Clinical Supervisors provide oversight across different service tracks and hotlines and provide additional content supervision and consultation for one specialized track as necessary.

Duties/Responsibilities:

• Provide ongoing clinical, administrative, and technical supervision to direct reports.
• Review application of clinical skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with the Training department.
• Ensure compliance of direct reports with clinical training and supervision requirements.
• Attend bi-monthly clinical supervision, and ongoing seminars as indicated.
• Conduct contact call monitoring for quality improvement and training purposes.
• Work directly with the Quality Improvement Department.
• Collaborate with crisis counselors in de-escalation of client contacts that warrant supervisory intervention (through live coaching of crisis counselor and/or contact with client).
• Adhere to a performance-based management approach utilizing key performance indicators to make data driven evaluation.
• Maintain responsibility for meeting service levels and maintaining efficient operations during a given shift.
• Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels.
• Perform annual evaluation of all direct reports.
• Work with program leadership to ensure efficient dissemination of all policy and program changes, and assist with implementation of new programs.
• Complete monthly reports as indicated for quality improvement and operations.
• Coordinate and manage regular communications with internal and external partners relevant to the program if applicable.
• Recommend program design modifications as needed to ensure the program supports innovations in mental health.
• On call duties as needed.

Required Skills/Abilities:

• Valid NYS License (LMSW, LCSW, LMHC, LMFT).
• A minimum of 1-3 years of supervisory experience in a behavioral health setting.
• Experience providing high quality clinical supervision to direct reports, discussing topics such as transference/counter transference, compassion fatigue, and self-care.
• Comfortability in having corrective conversations and implementing progressive discipline with direct reports.
• Ability to exercise sound clinical judgment in a fast-paced environment to provide clinical guidance and coaching to counselors.
• Familiarity with Motivational Interviewing skills and conflict-resolution skills in order to effectively engage with crisis counselors in a supportive and collaborative manner.
• Superior time management skills as evidenced by timely submission of all required documentation including comprehensive and detailed supervision notes.
• Aptitude in seamlessly transitioning from one task to another, whilst managing multiple responsibilities simultaneously.
• Knowledge of mental health resources in the New York metropolitan area.
• Fluency in the English language, both oral and written.

Required Qualifications:

• License to practice assessment and/or psychotherapy in NYS State, along with master's degree in psychology, social work, or related field.
• Three years' experience with the practice of assessment and/or psychotherapy, and preferably with administrative/supervisory duties.
• Crisis intervention and/or mental health information and referral services experience a plus.
• Applicants should be comfortable working independently.
• Copy of NYS license to practice, and current registration required by date of hire.
• National Provider Identification number required by date of hire; instructions for securing NPI number will be provided.
• Fluency in Spanish, or another language is a plus.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"