Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.

$20.98 - $26.23 Hourly

What We Offer

• Referral bonus opportunities

• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

• Employer-matched retirement saving funds

• Personal and financial wellness programs

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

• Generous tuition reimbursement for qualifying degrees

• Opportunities for professional growth and career advancement

• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.

• Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.

• Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.

• Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.

• Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.

• Maintains or grows caseload depending on resource availability.

• Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.

• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.

• Participates in special projects and performs other duties as assigned.

Education:

• High School Diploma or equivalency Required

• Bachelor's Degree Preferred

Work Experience:

• Minimum of two years of experience in customer service Required

• Strong organization and administrative skills Required

• Demonstrated problem-solving abilities Required