• Manage the day-to-day travel operational services, including but not limited to Commercial Airline, Hotel, Ground Transportation, and the Travel Management Company.
• Manage all internal customer service-related issues (agency, online bookings, hotel, air, rental car, rail, and car service) until final resolution. Be the escalation point for internal clients to address issues and concerns that impact our key stakeholders.
• Drive and lead Global Travel vendor performance, compliance with contracts, management of Key Performance Indicator Metrics and Service Level Agreements, and service model enhancement.
• Monitor traveler compliance to Global Travel Policy and deliver actionable solutions to LOBs to drive savings, increase compliance to preferred programs, and mitigate risk.
• Develop, monitor, implement initiatives and projects to establish, maintain or improve the quality, effectiveness, and satisfaction of vendor service levels.
• Assist with the RFP efforts to drive profitability and improve internal client experience.
  • Aid in the negotiations with travel agency, airline, hotel, and ground transportation contracts with travel industry suppliers utilizing market share commitments and primary vendors.
  • Develop on-going management program to interact with suppliers to ensure service issues and contractual terms are being met, as well as develop ways in which to maintain cost-effective programs for indefinite periods of time.
• Assist in the management of the global travel budget and cost savings initiatives in support of bank-wide objectives.
• Manage travel vendor onboarding, contracting, monitoring, purchase order set-up, and termination.
• Implement initiatives to establish, maintain or improve the quality, effectiveness, and internal client satisfaction of travel and transportation services.
• Evaluate and challenge existing workflows and processes to enhance internal client experience through creative thinking and innovation. Pursue new vendor relationships, services, and state of the art technologies to support strategic vision of the travel department.
• Identify and communicate specific processes and procedures to different lines of business to help them meet their travel objectives and budgets. Provide detailed weekly, monthly and quarterly reporting to support this process.
• Seek to achieve the most profitable service from vendors. Enforce adherence to protocols for receiving/addressing complaints. Initiate contract changes when required.
• Ensure company policy, procedures, objectives and travel programs are properly executed within the corporate guidelines and company philosophy. Act as Global Travel Policy point of contact for colleagues and TMC. Utilize feedback and benchmarking to inform future policy recommendations.
• Support development of traveler education, traveler-facing supplier content and maintain MySource Social Intranet site.
• Conduct Quarterly Travel Forums for each region.
• Support travel team to complete time-sensitive projects and larger internal and client facing deliverables.
• Actively participate in industry associations to remain up to date on trends, technology, benchmarking, and best practices.

At BNY Mellon, our values are the principles that define who we are and how we act, and our behaviors are the actions and habits that deliver on our purpose. We look to drive positive change with BNY Mellon values and behaviors. At the Vice President level, we require:

Passion for Excellence:

• We get it done - Challenge's self and others to consistently do better. Perseveres in the face of challenges and setbacks.
• We strive to be extraordinary - Follows through on commitments and holds self and others accountable. Works cooperatively and inclusively with others across the organization to achieve shared objectives.

Integrity:

• We do what is right, always - Demonstrates high standards of honesty, equity, and integrity. Honors commitments with clients, team members and stakeholders.
• We challenge each other - even when it's uncomfortable - Questions own assumptions and biases, addresses difficult matters and challenges the status quo.

Strength in Diversity:

• We seek out who is missing and help everyone feel included - Recognizes and addresses own filters, biases and preferences. Incorporates diverse perspectives from different backgrounds, experience and expertise.
• We invest in each other's success - Prioritizes development and invests time in long term growth for self & others. Gives, receives and implements actionable feedback.

Courage to Lead

• We take risks necessary to lead - Assesses risk prudently and makes high - quality decisions.
• We grow and move on from failure - Leverages lessons learned from failures and mistakes for continuous improvement. Introduces new ways of looking at problems, puts creative ideas into practice.

• 10+ years of relevant corporate travel and vendor management work experience.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Able to work independently, manage multiple work streams, and have an eye for detail.
• Must possess strong analytical, financial, oral and written communication skills.
• Superior knowledge of multiple functions and principles across the corporate travel industry.
• Strong working knowledge of data analysis.
• Strong project management skills.
• Strong organizational skills and attention to detail.
• Must be service oriented with exceptional interpersonal skills in order to communicate with all levels of company personnel and suppliers.
• Collaborative, flexible approach to problem solving.
• Thorough understanding of rapidly evolving technology as it applies to the efficiency of travel department operations. Thorough knowledge of travel industry trends and current issues.
• Ability to successfully navigate through the organization, effectively communicate, escalate as necessary and build relationships within all levels of the organization.
• Broad skill set including strong understanding of vendor management/negotiations, leadership development, analytical horsepower, excellent business judgment, curiosity about how things work, and passion to create world class programs for internal clients.
• On call/beeper for corporate aircraft scheduling and changes that come in after hours. Primary liaison with pilots and crew when required.
• Full working knowledge of Microsoft Word, Excel, PowerPoint, Smartsheets.

New York - Remote

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $100,000 and $220,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.