Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities:

Daily tasks and responsibilities include, but are not limited to the following:

• Demonstrate flexibility in satisfying customer demands which office services, shipping and receiving, and hospitality
• Maintain and monitor tidiness in copy rooms, break areas, and other office space
• Stocking the break areas with refreshments and general supplies
• Take inventory of office supplies; identifying when to replenish and how much
• Receiving package deliveries and preparing outgoing package shipments
• Receiving material shipments and re-stocking, keeping storage spaces orderly
• Lifting heavy boxes, files, or paper when needed
• Take directions from supervisor or site manager
• Participate in cross-training
• Provide backfill as needed

Key Skills:

• Excellent computer skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to learn various programs and applications
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
• Accountability to meet the employer's attendance policy
• Ability to take and follow directions
• Professional presence

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• 1-2 Years of Customer Service experience
• Computer experience (Word, Excel, Outlook and Google Suite)

Physical Requirements:

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently

Prior Helpful Experience May Include:

• Previous experience with data entry desirable
• Familiarity with office equipment and procedures

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