Job Title: Resource Specialist - New Resources

Pay Range: $24.43 - $28.57/hour

Department: H2H Connect Contact Center

Reports to: Resource Manager

Location: Remote

Schedule: Full-Time

*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Vibrant Emotional Health's Here2Help Connect Division is at the cutting edge harnessing new technologies to expand methods in which consumers can receive clinically sound behavioral health services. H2H Connect operates 14 different crisis hotlines, including NYC Well (New York City's premier 24/7/365, multilingual, information & referral, support, crisis intervention, and peer support service), the BRAVEline for bullying, and the NFL Life Line. H2H Connect continues to grow as new managed care arrangements and new technologies make it possible to reach more people in distress through more channels. H2H Connect already serves over 40,000 people every month.

Position Summary: The Resource Specialist - New Resources facilitates the growth of the NYC Well Resource Database which assists New York City residents to connect to behavioral health care and related services through various contact points within the NYC Well program. The Resource Specialist - New Resources will identify and establish relationships with new programs and agencies, to facilitate their inclusion in the database.

Duties/Responsibilities:

• Facilitate growth of the NYC Well Resource Database by seeking out new programs for inclusion. This will entail joining and reviewing emails from various listservs, attending health fairs and other outreach events and meetings, and reaching out to service providers for inclusion in the database.
• Serve as the point person for counselors and peer support specialists to contact about adding resources to the database.
• Provide technical assistance to programs and agencies engaged in the process of being listed in the database.
• Monitor online submissions for inclusion in the database or amendments to resources already in the database.
• Assist Resource Manager in performing an annual needs assessment on the database to determine gaps in service.

Required Skills/Abilities:

• Fluency in English, both oral and written.
• Courteous and professional manner with an ability to communicate information clearly, accurately, and completely.
• Effective time management skills.
• Strong work ethic, particularly in team setting.
• Attention to detail and problem-solving skills.
• Good organizational skills.
• Good interpersonal skills.
• Knowledge of behavioral health care/social service systems in New York City; knowledge of equivalent systems nationwide and globally, a plus.
• Strong computer skills.

Required Qualifications:

• A High School Diploma or equivalent experience working in a healthcare contact center and or mental health capacity required.
• Supportive counseling and/or mental health information and referral services experience a plus. Applicants should be comfortable working independently and as part of a team in a collegial group environment.
• Bilingual skills (Spanish/English or Cantonese/Mandarin/English) are preferred.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address."