Overview

The Capacity Manager is responsible for directing patient placement activity from all areas of access (ED, OR, Direct Admits, etc). Capacity Manager collaborates with all stakeholders and is accountable for maintaining patient flow activity 24/7. Assist House Supervisor to assure continuity of care.

Responsibilities

1. Collaborates with nursing supervisors, Nursing leadership, infection control staff, ED leadership, EVS & Transport leadership to define appropriate patient placement and ensure execution of all patient movement decisions. Maintains ongoing communication with aforementioned leaders and Patient Placement Coordinators to direct capacity and throughput operations and ensure continual patient flow. Rounds on all units and departments assisting with barriers to patient flow and movement.

2. Utilizes critical thinking and decision-making processes to independently direct and/or implement solutions to patient placement or transfer issues. Collaborates with all required stakeholders (nursing, physicians, infection control, EVS, transport, leaders and team members, etc) utilizing appropriate communication skills and tools. Easily diffuses difficult situations and responds appropriately. Performs daily work tasks maintaining extraordinary Customer Service at all times. Serves as Capacity and Throughput leader 24/7 collaborating with and directing staff in all departments keeping timely and efficient patient placement as primary driver. Promptly escalates unresolved and/or chronic concerns to appropriate leaders.

3. Accountable for achieving targets for measures defined by Capacity Management team and leadership. Collaborates and directs Patient Placement Coordinator to monitor defined measures and promote continuous patient movement; Utilizes appropriate tools and technology (Excel, analytics tools, etc) to stay consistently aware of accurate admission, discharge, and transfers and all patient flow measures and statistics.

4. Demonstrates expertise in working with required computer applications, phone systems and patient tracking tools

5. Other duties and/or projects as assigned.

6. Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

1. RN required.

2. RN experience, preferably an acute care area 5+ years. Demonstrates advanced clinical knowledge and skills. Demonstrates advanced problem solving & leadership competencies. Demonstrated ability to work independently.

3. Current license by the State of New Jersey Board of Nurse Examiners in Professional Nursing

Education, Knowledge, Skills and Abilities Preferred:

1. BSN

Licenses and Certifications Required:

1. NJ State Professional Registered Nurse License.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.