The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting
Responsibilities/Accountabilities:
Skills/Knowledge
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School Diploma or GED. 0-2 year's customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Computer Skills:
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, Salesforce, OMS, etc.).
Language & Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understands and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, co-workers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate professionalism for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. Them employee is occasionally required to sit, stoop, or crouch. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move p to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons.
Travel
The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.
PWD-NJ/NY, LLC. provides a working environment free of discrimination and harassment. PWD-NJ/NY, LLC. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. States in which PWD-NJ/NY, LLC. operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, PWD-NJ/NY, LLC. also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, gender identity, genetic background or genetic information provided, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law.