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Account Director
New York, NY
Job Description
The Account Director leads the US portfolio managing a team that delivers facility management, engineering, project management and transaction management. Monitor projects and transaction activity in the region and adjust operations through change. Key accountabilities include oversight of180+ sites including office and retail locations. Client relationship management, and constant service evolution is a critical part to this role and requires excellent communication abilities to support account initiatives that drive and deliver efficiencies and process improvements. Excellence in communication and service delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.
Service Delivery
Responsible for the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope. Manage IFM team and service delivery utilizing Corrigo and best practices processes.
Implement IFM programs, including but not limited to an inspection program, building condition, and emergency preparedness.
Escalation point and emergency contact for facility related emergencies.
Client relationship management. Communicate with and partner with the client on operational challenges and improvements. Connectivity with both real estate and client stakeholders.
Manage vendor performance ensuring services are delivered in accordance with the contract and to agreedstandards.Identify opportunities for improvement.
Drive initiatives such as savings programs, benchmarking, best practices and continuousimprovement.
Ensure all account level KPI/SLA targets are achieved.
Maintain adherence to all account governance processes
Leverage the JLL IFM/Engineering platform through regional IFM networks to bring innovation and best practices and to provide improved IFM services aligned with the account plan, goals, and objectives.
Advocate diversity and inclusion in the workplace.
Comply with client specific and JLLaccounting/contractingpractices, policies and procedures, including but not limited to ethics and business practice.
Monitor PDS and Transactions activity for the portfolio.
Client Relationships
Provides superior client support and relationship management.
Provide proactive insights through data analysis, comparative analysis and lessons learned.
Prepare and present monthly operational reporting and quarterly QBRs.
Financial Management
Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.
Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.
Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.
Comply with client specific and JLLaccounting/contractingpractices, policies and procedures.
Corporate P&L and budget management.
Leadership/Team Management
Lead, manage, develop, and supervise a professional,friendly,creative,energetic, and detail-oriented team of management level staffin the delivery of service excellence.
Provide excellent onboarding, training, and team building.
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in performance management and personal development planning for members of the team.
Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence
Sound like you? To apply you need:
BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.
Ability to lead teams through ambiguity.
5 to 10 years of facilities experience in corporate, third-party service provider or consulting. Financial Services industry experience is a plus.
Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.
Superior client and customer relationship management skills.
Strategic thinker with strong implementation and change management understanding.
Understanding of commercial leases, contract documents and routine accounting methods.
Familiarity with and understanding of building systems.
Ability to multitask and work without direct supervision.
Proficient in MS Office and CMMS system.
Strong organizational skills and collaborative management style needed.
Superior financial skills andbudgeting/forecastingexperience is a requirement.
Excellent communication, interpersonal and supervisory skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Service Delivery
Responsible for the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope. Manage IFM team and service delivery utilizing Corrigo and best practices processes.
Implement IFM programs, including but not limited to an inspection program, building condition, and emergency preparedness.
Escalation point and emergency contact for facility related emergencies.
Client relationship management. Communicate with and partner with the client on operational challenges and improvements. Connectivity with both real estate and client stakeholders.
Manage vendor performance ensuring services are delivered in accordance with the contract and to agreedstandards.Identify opportunities for improvement.
Drive initiatives such as savings programs, benchmarking, best practices and continuousimprovement.
Ensure all account level KPI/SLA targets are achieved.
Maintain adherence to all account governance processes
Leverage the JLL IFM/Engineering platform through regional IFM networks to bring innovation and best practices and to provide improved IFM services aligned with the account plan, goals, and objectives.
Advocate diversity and inclusion in the workplace.
Comply with client specific and JLLaccounting/contractingpractices, policies and procedures, including but not limited to ethics and business practice.
Monitor PDS and Transactions activity for the portfolio.
Client Relationships
Provides superior client support and relationship management.
Provide proactive insights through data analysis, comparative analysis and lessons learned.
Prepare and present monthly operational reporting and quarterly QBRs.
Financial Management
Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.
Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.
Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.
Comply with client specific and JLLaccounting/contractingpractices, policies and procedures.
Corporate P&L and budget management.
Leadership/Team Management
Lead, manage, develop, and supervise a professional,friendly,creative,energetic, and detail-oriented team of management level staffin the delivery of service excellence.
Provide excellent onboarding, training, and team building.
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in performance management and personal development planning for members of the team.
Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence
Sound like you? To apply you need:
BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.
Ability to lead teams through ambiguity.
5 to 10 years of facilities experience in corporate, third-party service provider or consulting. Financial Services industry experience is a plus.
Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.
Superior client and customer relationship management skills.
Strategic thinker with strong implementation and change management understanding.
Understanding of commercial leases, contract documents and routine accounting methods.
Familiarity with and understanding of building systems.
Ability to multitask and work without direct supervision.
Proficient in MS Office and CMMS system.
Strong organizational skills and collaborative management style needed.
Superior financial skills andbudgeting/forecastingexperience is a requirement.
Excellent communication, interpersonal and supervisory skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 10 years
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