JOB SUMMARY

The Account Supervisor (AS) oversees the day-to-day operations between the account team, the internal cross-functional teams, and the client. The AS produces high-quality results throughout the development of the brand plan by providing leadership and guidance to accomplish client goals. The AS is a hands-on role that manages efficient workload completion of the assigned brand(s).

ESSENTIAL FUNCTIONS:

Agency Responsibilities:

Oversees day-to-day operations of cross-functional team

Client Management:

Cultivates and maintains strong client relationships. Liaises with client partners to discuss project execution

People Management:

Supervises account team by providing leadership and guidance. Plays an important role in the growth of junior team members

JOB DUTIES / RESPONSIBILITIES:

Agency Responsibilities

o Oversees assigned projects from creative brief development through deployment

o Collaborates effectively on the day-to-day operations with internal cross-functional team(s)

o Fosters positive internal relationships and ensure all departments are aligned on client deliverables

o Leads internal status calls and ensure proper integration of agency disciplines (scientific, media, art, copy, accounting, production, creative)

o Develops in-depth knowledge of assigned category and stays up to date on relevant brand/category information

o Manages all agency resources to meet client's marketing needs

o Understands how strategy and medical functions fit into the big picture

o Fiscal management of client accounts (prepare contracts, oversee job hours and expenses, budget for future estimates, manage client reconciliations) in partnership with finance and PM

o Maintains responsibility for tactical implementation to include print, digital, multimedia

o Participates in development of scope of work and staffing plans in partnership with PM and account leads

Client Management

o Engages with senior-level clients and continue building ongoing relationships

o Conceives, develops, and executes marketing communications and promotions, which match client marketing objectives and strategies

o Develops work orders/creative briefs, and provide timely estimates for projects to clients

o Provides prompt, well thought-out decisions in response to project demands/challenges

o Owns multiple workstreams and delegate tasks to junior team members to complete projects efficiently and effectively

o Leads client status meetings to keep client informed of project status and finances

o Understands and operate within the established client and agency processes

o Provides insight on client reports showing updates on project status and budget allocations

o Manages client expectations around timing and feasibility

People Management

o Manages, motivates, and develops direct reports

o Delegates tasks to direct reports and oversees progress

o Mentors team members

EDUCATION:

DEGREE/DIPLOMA AREA OF STUDY REQUIRED/PREFERRED

Bachelor's Degree N/A Preferred

LICENSES & CERTIFICATIONS:

N/A

EXPERIENCE:

MINIMUM EXPERIENCE AREA OF EXPERTISE REQUIRED/PREFERRED

3+ years Professional Required

3+ years Agency/Marketing Preferred

KNOWLEDGE & SKILLS:

* Interest in healthcare

* Basic knowledge of Word, PowerPoint, Excel, Outlook, Teams

* Strong written and verbal communication

* Digital, media, social, and analytics knowledge a plus

COMPETENCIES:

* Communication

* Organization

* Strategic aptitude

* Presentation skills

* Problem solving

* Multitasker

* Proactive thinker

* Curiosity

* Mentorship

OTHER INFORMATION:

N/A

STATEMENT OF UNDERSTANDING:

We are providing you with this job description as a guideline for your role. Based on your team, your role may vary slightly, and you may perform other duties or have responsibilities that are dictated by business needs. However, if you think that there are elements of this job description that are inaccurate, please speak with your manager and/or HR Partner.

In addition, this job description is not intended to include modifications consistent with providing reasonable accommodation for a disability.

Salary

$80,000 to $93,000 annually

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.