Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

An Application Specialist I with a passion to provide exceptional service to client institutions by promptly responding to telephone calls and emails to ensure timely resolution or escalation of operational issues.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Front line support that responds to client inquiries
• Document all appropriate information into case tracking system
• Respond to client inquiries on reports regarding applications, procedures and system generated reports
• Answer customer inquiries regarding system use and procedures
• Research client issues by reviewing system documentation, testing, user manuals, and industry periodicals/websites
• Assist clients with processing routine transactions and maintenance needed to resolve issues
• Document system and/or procedural changes and communicate information to clients; may occasionally need to train clients on new functionalities

What you bring...

• Bachelor's degree in business or IT, is preferred for this role but will consider appropriate work experience and/or relevant certifications
• Minimum two years' banking experience, operations (back office) and/or branch required
• Excellent customer service skills required
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Knowledge of financial services terminology and operational procedures
• Proficient in Microsoft Office programs; SQL experience a plus
• Ability to adapt in a fast-paced multifaceted environment

The salary range for this position is $48000 - $63000 / year

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!