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NYC Department of Investigation (DOI) is one of the oldest law enforcement agencies in the country with a mission of combating municipal corruption. It serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.
DOI's Information Technology unit is seeking a highly qualified Deputy Chief Information Officer (DCIO) to partner with the Chief Information Officer (CIO). The Deputy Chief Information officer will work in close collaboration with the Chief Information Officer (CIO) executing the leadership responsibilities for the Information Technology unit and for the New City's Department of Investigation as a whole. The DCIO will support the CIO in executing strategic and tactical initiative across all areas of the Information Technology unit directly managing the Project Management Office, Customer Service and Desktop Support as well as the Internal Purchase Requisition (IPR) Office.
Specific responsibilities of the Deputy Chief Information Officer will include:
- Partner with the CIO and DOI leadership team to develop and implement a vision for utilizing technology to help achieve DOI's vision and mission.
- Oversee the development of an enterprise IT governance process and project management methodology to ensure the focus and deliverables are consistent with agency priorities.
- Ensure industry standards and best practices are followed.
- Maximize the perceived value of IT by improving customer engagement and proactive communication across all channels.
- Set and execute digital strategies to improve customer satisfaction and engagement.
- Monitor, analyze, and improve all customer interactions with IT systems, services, processes, and staff, and identify and help remedy failures or noncompliance of processes.
- Work with other IT units to help build IT Service Management processes that center on customer experience
- Ensures adherence to regulations and guidelines for technological systems and safeguarding of information technology and information resources.
- Directs teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments.
- Oversees the effective delivery of computer operations and production support, system and database administration, network operations, PC/desktop support and customer service.
If selected, the candidate will be fingerprinted and undergo a background investigation. In addition, for positions that have a law enforcement and/or investigative function, the candidate's consumer credit history will be reviewed during the background investigation, and as otherwise permitted by NYC Administrative Code 8-107(24)(b)(2)(A).
1. A baccalaureate degree from an accredited college or university and four years of full-time experience in investigation, auditing, law enforcement, law security, management analysis, or in a major operational area of the agency to which the assignment is to be made; at least 18 months of which must have been in a supervisory, administrative, managerial or executive capacity, and the approval of the Commissioner of Investigation; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have the approval of the Commissioner of Investigation and 18 months of supervisory, administrative, managerial or executive experience; or 18 months of experience in the exercise of discretion and professional judgment in significant policy matters related to criminal justice or areas particularly relevant to the Office of the Inspector General to which the candidate would be assigned.
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. - At least eighteen (18) months experience in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties. - The preferred candidate will possess at least 8 years of project management experience at least 6 years managing the full life-cycle implementation at least 5 years Customer Service
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.