Description
Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
Purpose of the Position: Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
- Competitive and robust Compensation Package
* Matching 401k & Profit Sharing Options
* Insurance benefits after 30 days of full-time employment
* Flexible schedule and emphasis on work/life balance
* Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
* Free Marcus Theaters movie tickets
* Free & Discounted Meals/Starbucks
* Free Parking
As our Restaurant Host or Hostess, you would:
- Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up. Ensure even distribution of tables for each server.
- Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
- Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
- Assists wait staff and bus staff as needed.
- Assist with all to-go orders.
- Participate in setting up of dining room and buffets.
- Act as a cashier for Dining Room.
- Process cash/checks payments.
- Answer phones and maintain voicemail.
- Responsible for coat check.
- Thank all guests graciously and invite them to return.
- Assist with banquet event orders for private functions.
- Maintain restroom facilities at beginning and throughout shift.
- Sweep outdoor steps and vacuum carpets.
- Brush away cobwebs and insects at front door.
- Maintain cleanliness, sanitation, and personal hygiene.
- Perform other duties as assigned.
We are looking for our next amazing associate, who will have:
- Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to move through a crowded room to seat guests.
- Relay important reservation requests to servers.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- No prior experience required. Prior hospitality experience preferred.
- Ability to multi-task and self-motivate during slow periods.
- Ability to work POS system.
- Computerized Reservation System handling.
- Ability to multi-task and self-motivate during slow periods.
- Flexible schedule preferred.
- Good speaking voice and ability to maintain composure during stressful situations.
- Ability to interact with adults and children in a professional manner.
- Cash handling experience preferred.
- Ability to direct guests to events throughout the hotel.
- Maintain a clean environment and ensure area is always organized.
- Clean all menus before, during and after shift.
We will verify through E-Verify the identity and employment eligibility of all persons hired.
Marcus Hotels & Resorts is an Equal Opportunity Employer.