Vision

Drive comprehensive supervision, regulatory and controls strategy across ICG Loan Operations NAM. Partnering with key stakeholders in Risk & Control, ORM, Finance and Internal Audit - this function will lead the on-going design, self-assessment, implementation and enhancement of the supervisory and control framework required 'on the ground' in loan operations to deliver both current and future state success.

Key Principals and Objectives

• Ensure a clear, understanding of supervisory, regulatory and control expectations 'in the line' - know our regulations, policies, standards, and key controls
• Demonstrate proactive management of those expectations - develop a global heatmap outlining current state, opportunities for enhancement, and future state action plans
• Document and manage the global plan of supervision - what are the key points we monitor globally, where do we monitor them, and how do we evidence action as needed
• Articulate clearly the key controls points - preventative, detective, oversight; are we processing accurately, timely, completely; where do we see emerging issues and what are the compensating controls downstream
• Drive the culture of supervision and controls at all levels - providing coaching and training for new hires and new leaders, setting clear expectations, celebrating control success
• Build supervision and controls into the foundation of transformation efforts
• Leverage, partner, and build upon existing teams, partners and initiatives to maximize the value add directly back to loan operations - staffing with respected loan product and control experts

Regulations, Policies and Standards

• Develop and manage the inventory of core regulations, policies and standards applicable to global loan operations. For example: Manual Payments, Balance Sheet Substantiation, Regulation W, Client Complaints, etc.
• Assess current state compliance against the inventory and design / deliver enhancements to processes and controls as needed to ensure ongoing compliance.
• Ensure future state compliance against the inventory through close partnership with Transformation. For example: Loan IQ
• Manage implementation of new regulations, policies and standards. For example: Implementation of ORM Minimum Control Standards

Regulatory Operations Management

• Manage regulatory audits, reviews, queries, and responses for global loan operations.
• Provide global oversight of regulatory commitments and deliverables for loan operations.
• Drive enhancements and controls for key areas of regulatory interest. For example: Implementation of Change Control Governance
• Partner with senior level control functions such as ORM, Internal Audit, Finance and Regulatory Management to drive future outcomes together strategically

Accounting and Balance Sheet Controls

• Manage the comprehensive list of cash, suspense and balance sheet accounts utilized by loan operations
• Ensure completeness and ongoing control and management of reconciliation and operational reporting for both current and future state (Loan IQ). For example: BSER / NBSER
• Provide oversight of core accounting and balance sheet metrics. For example: Red Accounts, Overdrafts, Suspense Accounts
• Develop and Manage the key control processes with Finance. For example: Month End / Quarter End Adjustments

Key Operational Controls

• Design, develop and implement the plan of supervision
• Partner with Risk and Control to manage and enhance the inventory of controls - ensuring completeness, quality and standardization
• Partner with Risk and Control to manage the Significant Deficiency (SD) rating remediation - including leadership with Risk and Control, Finance, and KPMG
• Partner with Risk and Control to assess the current state of operational control effectiveness, identify potential areas for enhancement and deliver long term strategy for improved operational engagement. For example: SOX controls, ORE write-ups, etc.

Supervision & Control Culture

• Design, develop and implement comprehensive supervision, regulatory and control culture strategy inclusive of staffing, training / development, retention and recognition

Quality Control

• Assess current state of the quality control function implemented post Revlon, identify potential areas for enhancement, and deliver long term strategy for preventative control management
• Partner with Risk and Control to optimize the balance of preventative (in business) and detective (risk and control) controls in developing the strategy for maximum effectiveness

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the .

View the Pay Transparency Posting