The individual in this US Personal Banking (USPB) Chief Administration Office (CAO) role will work as a senior leader across the USPB businesses and functions coordinating regulatory examinations, serving as point person for examinations - from pre-planning through responses to supervisory findings (and periodic reporting on supervisory findings). In addition, this person is responsible for implementing and maintaining ongoing supervisory routines as well day to day interactions with the regulators. Critical to the early success of this leader is their ability to build credibility and trust not only with the CFPB, OCC, FRB, and FDIC, but also with the multiple client constituencies. This person will work closely with Business Leaders in the USPB businesses, Independent Compliance Risk Management (ICRM), Legal, Operations, Independent Risk, Internal Audit, and other cross-functional partners to identify issues and work to resolve them.

Key Responsibilities:

• Manage and monitor assigned regulatory examinations to achieve full compliance; requires directing a cross-functional team including, but not limited to, the USPB businesses (e.g., US Retail Banking, Branded Cards), ICRM, Legal, Operations, Independent Risk, Internal Audit, and other cross-functional partners.
• Establish and sustain strong project management disciplines and routines with clear accountability for the business and key stakeholders from the regulatory examination planning period through formal management response to regulatory supervisory letters.
• Establish and lead formal communication processes with the regulatory agencies to provide transparency to the business through regular business updates (i.e., meetings) and routines.
• Provide updates to executive management and regulatory agencies on status of regulatory examinations, including progress against deliverables, risks identified, and any other potential impacts.
• Collaborate with USPB CAO and USPB business leaders to identity/escalate any critical examination findings/issues, decisions, roadblocks, or delivery concerns to management.
• Ensure alignment on approach to regulatory examinations and regulatory interactions (i.e., meetings, ad hoc requests) across the USPB businesses, where applicable.

Qualifications:

• 10+ years of business experience in audit, control, compliance or regulatory management in the banking, mortgage, or credit card industry.
• Extensive project management experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines.
• Experience with issues resolution including root cause analysis, mitigation plans, and remediation activities.
• Familiarity with Citi Regulatory Event Tracking (RET) and iCAPS / Citi Risk & Controls applications and other existing databases used across businesses for tracking/monitoring examinations and examination-related MRAs/issues (or the ability to quickly master use of these systems/applications).
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences.
• Pragmatic problem-solver, forward thinker with knowledge of broader consumer financial business models and operating risks.
• Proven ability to manage multiple, concurrent large-scale projects from ideation through implementation.
• Strong relationship management skills with ability to deepen relationships and build partnerships across the US Personal Banking businesses and key support areas like ICRM, Legal, Operations, Independent Risk, Internal Audit, and other cross-functional partners.
• Strong working knowledge of the USPB businesses, product/service offerings, applicable regulations, policies, and procedures.
• Strong technical and business writing skills.
• Strong communication, reporting, presentation and influencing skills.
• Minimal travel may be required.

Education:

• Bachelor's/University degree, Master's degree preferred

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