Summit Oaks Hospital, a 124 bed, private acute care hospital and chemical dependency treatment center, located in suburban Summit, NJ, fully accredited (by the Joint Commission), has been providing quality health care to adult, child and adolescent northeastern USA residents since 1902. The Hospital has been recognized in U.S. News & World Report, as one of the nation's best behavioral health hospitals.

The Community Relations Representative directly serves as the liaison between the facility, the community, and referring agencies. The Community Relations Representative is directly responsible for creating demand for the facility's services through the effective application of ethical marketing principles and sales methods.

In collaboration with the Director of Business Development and Business Development Team, the Community Relations Representative presents a positive and professional public image of the facility within the community.

The Community Relations Representative is responsible for the implementing the facility's strategic plan, enhancing the facility's brand/image, effectively managing their assigned territory and accounts, and works to achieve departmental and facility's business development goals. The Community Relations Representative must be able to demonstrate tact, resourcefulness, patience and dedication in a fast-paced environment.

This position involves daily travel in a defined geographic territory to meet with contacts with primary referral sources including hospitals, crisis centers, psychiatrists, psychologists, mental health and substance abuse professionals, other physicians, and other community resources.

Hours are based on departmental and facility needs and may include day, evening and weekend hours, as directed by the Director of Business Development.

QUALIFICATIONS

Education: A Bachelor's Degree in a marketing, business, or related field required. Experience may be evaluated on a case-by-case basis in lieu of degree.
Experience: Minimum of three years experience in health care business development/marketing environment with measurable business development results, and a knowledge of psychiatric and chemical dependency treatment principles.
Licensure: Must have a valid driver's license and access to a vehicle.

PRIMARY RESPONSIBILITIES

1. Effectively demonstrate and implement Sales Excellence and Service Recovery standards.
2. Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
3. Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Director of Business Development on a timely basis.
4. Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by Director of Business Development.
5. Builds and maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources.
6. Effectively maximizes field-based time while maintaining a daily average of 8-10 individual, face-to-face contacts with assigned referral sources concerning facility programs, philosophies of treatment, and clinical outcomes and satisfaction data.
7. Demonstrates ability to develop and communicate appropriate sales messaging for each program offered and for each target audience.
8. Demonstrates skills in identifying and building a strategic sales plan for existing and potential referral sources within assigned territory and target markets; effectively incorporates relevant research findings in identifying contacts.
9. Assesses, develops and implements sales activities, as approved by the Director of Business Development, to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments.
10. Daily monitors referral inquiries and admissions statistics. Conducts an ongoing analysis to insure appropriateness and effectiveness of weekly sales action plans.
11. Maintains current awareness of industry and anticipates changes or trends in target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall business development planning strategies.
12. Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family and the community.
13. Responsible for maintaining up-to-date information in MedSeries 4/MIDAS/MEDIK, including documentation of daily contacts and accurate account information. The Account Manager will display proficiency in utilizing proprietary reports to appropriately plan sales activity.
14. Completes all required reports and requests for information in a timely manner. This includes, but is not limited to expense reports, sales call plans and post-call follow-up reports.
15. As required by Director of Business Development and facility needs, participate in off-hours sales and community activities.

KNOWLEDGE, SKILLS, AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1. Develops and maintains comprehensive knowledge of each of the facility's programs and services, including Inpatient, Residential and Outpatient programs; the assessment process and, transportation services.
2. Develops and maintains a comprehensive knowledge of the facility's admission criteria and exclusionary criteria as it applies to inpatient, residential and outpatient programs.
3. Develops and maintains an understanding of voluntary and involuntary admissions status and the facility's procedures regarding processing these admissions.
4. Regularly attends in-services and program development meetings held by the clinical staff to remain informed of current program issues and programmatic changes or updates.
5. Develops and maintains a current knowledge of general economic and business status of the behavior healthcare market within New Jersey's marketplace and provides Business Development Director with relevant information and strategic plans, as appropriate.
6. Contributes to the analysis of facility's competitors within New Jersey, including programs, bed availability, SWOT, go-to-market strategy and, parent company, if applicable.
7. Contributes to the knowledge of the status of UHS-facilities within New Jersey including programs, bed availability, SWOT, and go-to-market strategy.
8. Contributes to the development of the departmental Quarterly Strategic Plan specific to development strategies to grow service lines in assigned territory.
9. Maintains a demonstrable working knowledge of the target markets utilized for referrals, as well as comprehensive knowledge of the status of specific target markets.
10. Develops and maintains relationships with key leadership and physicians at facility and includes them, as necessary, in sales activities and facility tours.

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiary acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 81,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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