1. Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate. 2. Contacts hospital personnel as requested through pag

Answers telephones in accordance with established policies and procedures Utilizes professional tone and demeanor in all communication. Coordinates communication between sending and receiving facilities, and within the receiving facility. Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and ti