Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Overview Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27 distribution centers, Pep Boys employs more than

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Observe and follow all company policies and established procedures. Maintain a neat, well groomed personal appearance at all times and follow company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets Assist in special projects and perform other function

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards Respond to complex customer calls Resolve customer service inquiries which could include Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (E