The Sr. Manager, Contact Center will be responsible for the overall management of Contact Center operations, inclusive of our internal Member Care team, front line member services representatives, outsourced call center third party providers and digital Contact Center vendor platform solutions. This position will drive the overall contact center strategy roadmap and colla

AND SKILLS Acts as the liaison between the customers and associated departments within the Hauppauge, NY facility. Completes data entry sales orders; information which is used by all departments and effectively communicates special requirements and/or processes to the appropriate departments. Support the preparation of proposals and government bids including engineering re

Great company. Great people. Great opportunities. As a Dispatcher at United Rentals, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job. Your stro

Working with off site sales partners to receive orders Pulling sales orders and preparing them for delivery; labeling in accordance with DoA rules and regulations Creating and managing excel spreadsheets Tracking product through state traceability program Cleaning up all work areas and equipment at the end of every day Assisting other departments as needed Other duties as

TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top 5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick turn and technologically advanced printed circuit bo

Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accounts Researches and obtains solutions to member issues, questions or complaints Opens accounts for existing and potential new members Processes wire transfers and other tasks as needed Assi

Provide excellent day to day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters Assist with workflow of applications for life products, annuities, contract changes, policy billing

Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversees workflow and job b

Required Qualifications (as evidenced by an attached resume) Associate's degree (foreign equivalent or higher). In lieu of degree, two (2) years of full time experience working in a health education/advocacy, case management, patient care role and/or customer service experience. Four (4) years of full time experience working in a health care setting with direct patient/cl

At Stony Brook Medicine, our Patient Access Supervisor is responsible for ED Registration Patient Traffic Control. This is a leadership role supporting patient throughput, patient experience, revenue cycle and regulatory requirements. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and

At Stony Brook Medicine, our Patient Access Supervisor is responsible for ED Registration Patient Traffic Control. This is a leadership role supporting patient throughput, patient experience, revenue cycle and regulatory requirements. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and

1. Manages Call Center operations, formulating and implementing operating policies, programs, and procedures (including scripting) to measure and drive operational performance. 2. Participates in the selection, training, and motivation of employees; makes effective recommendations regarding hiring, terminations, discipline, and changes in employment status. 3. Conducts re

1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge. 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, plea

and Requirements vary based on job level . Expectations include Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM's (ITM's) and the suite of services offered through our online and mobile channels. Responds to Customer needs and questions regarding the operation of accou

1. Ensures the patient's safety and dignity during their assigned shift. 1.1 Maintains continuous visual contact with the patient at all times. 2. Practices proper communications and customer relations skills to ensure patient satisfaction. 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times. Qualifications EDUCATION High S