It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include Providing phone and video based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM). Conducting financial trans

1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge. 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, plea

Job Overview Lead Customer service reps Levels 1 and 2 to consistently maintain superior service to our customers. Areas of focus include timeliness, accuracy of information, and adherence to core service values. Work closely with customer service supervisor to manage resources and maximize performance. Assist with approvals and backorder management to keep orders moving

1. Delivers and retrieves a variety of equipment (including but not limited to Beds, wheelchairs, stretchers, IV Poles, formulas, over bed tables, cardiac chairs, monitors, thermometers, pumps), supplies, flowers, food items, specimens, medical gases, and other items according to dispatcher or dispatch systems, to patient care areas in support of the SLA to ensure the con

Customer Care Specialist Job Locations US CT GLASTONBURY | US CT Remote Job ID 2024 3730 Category Customer Service Type Regular Division A&H Crum & Forster Company Overview Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development

Ability to readily adjust to multiple demands and constituencies, shifting priorities, and rapid change Demonstrated ability to critically think by analyzing data and problem solving data to reach a well reasoned solution Strong working knowledge of current phone systems and call center technology to effectively drive positive results Learning agility; open to new ways of

Patient Service Specialist Job ID 288257 Location US CT New Milford Experience (Years) 1 Category Administrative Administrative Services Street Address 131 Kent Road Company Select Physical Therapy Position Type Per Diem Overview When patients enter our center in New Milford, we want them to have an exceptional experience starting at the front desk. That's where you come

1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service excellence pledge. 1.1 Interacts with patients, families/friends, physicians

work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include provide outcome based solutions for our physician referral sources and existing patient population Submit new orders and moni

Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while provid

Working with off site sales partners to receive orders Pulling sales orders and preparing them for delivery; labeling in accordance with DoA rules and regulations Creating and managing excel spreadsheets Tracking product through state traceability program Cleaning up all work areas and equipment at the end of every day Assisting other departments as needed Other duties as

The Customer Relations Specialist is focused on leading & growing our partnership within our customer base. This role will partner with our customers, to share knowledge & resources that will help aid in their cost reduction, service level improvements, and quality improvement initiatives. Position Responsibilities may include, but not limited to Partner with our customer

1. Manages Call Center operations, formulating and implementing operating policies, programs, and procedures (including scripting) to measure and drive operational performance. 2. Participates in the selection, training, and motivation of employees; makes effective recommendations regarding hiring, terminations, discipline, and changes in employment status. 3. Conducts re

1. Ensures the patient's safety and dignity during their assigned shift. 1.1 Maintains continuous visual contact with the patient at all times. 2. Practices proper communications and customer relations skills to ensure patient satisfaction. 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times. Qualifications EDUCATION High S

Patient Service Specialist Job ID 287401 Location US CT New Britain Experience (Years) 1 Category Administrative Administrative Services Street Address 1 Liberty Square Company Select Physical Therapy Position Type Part Time Overview When patients enter our center in New Britain, we want them to have an exceptional experience starting at the front desk. That's where you c