Subject Matter Expertise Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance. Mentor/Training/Coaching Expectation

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,