ABOUT US With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valle

Cooley Dickinson is the hospital where Medical Technologists can grow and accelerate their careers. We are seeking professionals who are committed to the highest quality patient care and will contribute to our on going pursuit of excellence. About Us With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health car

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage Complete applications for state and federal programs Review medical records and take all necessary actions to expedite benefit approval Adhere to company and legal standards regarding Protected Health Information (PHI), Personal

1.Customer Service Quality a. Demonstrate and promote CHAMP behaviors b. Provide excellent customer service to patients and other healthcare team members, with attention to the needs of all staff, with positive feedback from staff and co workers c. Provide medication counseling to patients and families, as applicable to the work area d. Demonstrate effective oral and writ

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner. 1.1 Provides all support and clerical assistance to patients, families, staff (both departmental and hospital), and community contacts with the greatest consider

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

1. Follows All Laboratory And Hospital Safety Policies. 2. Operates All Department Equipment Safely And According To Manufacturer Guidelines. Performs Preventative Maintenance And Troubleshoots Instrument Failures To Best Of Ability Alerting Proper Personnel Of Equipment Problems. 3. Follows All Department Qc Procedures And Troubleshoots Qc Failures With Proper Documentat

1. Obtains and clarifies patients' home/chronic medication list by contacting community pharmacies and extended care facilities, interviewing patient and family members to ensure proper identification of doses and drugs including prescription medications, over the counter drugs and complimentary & alternative medications in an efficient and timely manner. 2. Accurately do

1. Resolves drug distribution problems assuring accurate and timely dose delivery to all patients 1.1 Responds to telephone requests for medication in appropriate fashion accommodating callers request or routing call to appropriate person. 2. Interprets Clinical and Pharmacokinetic Lab Data in order to formulate medication monitoring plans. 2.1 Demonstrates knowledge of b

1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonst

4.1 Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review. 4.2 Support prescription delivery processes to patient bedside and other areas as required 4.3 Performs other duties as assigned or directed to ensure smooth operation of the department/unit Qualifications EDUCATION Hig