Senior Product Manager – Salesforce
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- 1127357_RR00091319
- IT/Health IT/Informatics, MCIT-CA-Digital Solutions (C773), NYU Langone Health
- Full-Time/Regular
- NYU Langone Health
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- 9am-5pm
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
NYU Langone Health’s Information Technology & Digital department is a diverse mix of collaborative, innovative and curious thinkers working to develop, safeguard, and innovate the digital solutions across the organization. Our MCIT team members are passionate about technology and understand its importance in keeping NYU Langone ahead of the curve in a rapidly evolving industry. We work every day towards our goal of being the global leader in medical delivery, research and education, driven by innovation and the integration of information and technology.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Senior Product Manager – MCIT.
In this role, as a Product Owner, you will oversee the strategic management of our Salesforce technology stack, including primarily Salesforce with integrated enterprise technologies for call center, workforce management and unified communications. You will assist with the evaluation, integration, and utilization of new and existing capabilities to improve sales effectiveness and efficiency while ensuring that all tools are running safely and securely. This position requires someone who is passionate about driving outcomes and leading the technology supporting those outcomes, who can bring creative and new ideas to life, and who will deliver superior results consistently. Reports progress to Steering Committee interfacing with Executive Sponsor(s) and key Stakeholders across the different salesforce ORGs. This position will deliver on translating key business goals and strategies into actionable functionality and metrics. Determines target-state User Experience while making decisions and helps remove roadblocks/obstacles.
Job Responsibilities:
- Owns vision & roadmap of the product and establishes acceptance criteria for feature requests
- Provides the goals and strategy for their business group(s) on each Salesforce project. Acts as escalation point for decisions
- Develops the Business Backlog & Set Priorities for their business in each release
- Drives stakeholder workshops, prioritization and change request completeness
- Ensures that changes requests do not go into delivery stream until thoroughly vetted by the stakeholders
- Responsible for business sign-off for any stated requirements
- Defines business unit communication strategy and owns end user communication plan
- Advocates for the business leads and end users
- Ensure that key user feedback is integrated into their product planning
- Collect, curate, and promote the most relevant ideas into features
- Ability to present an Architectural Point of View factoring in economies of scale to technology C-Suite leaders
- Change Management- Ability to increase user adoption and conduct business stakeholder analysis
- DevOps: Create Release Management strategy for automated deployment and testing process
- Understand and adhere to HIPAA compliance guidelines
- Performs other duties as assigned.
Additional Position Specific Responsibilities:
Collaborate with business partners to develop and track adoption strategy metrics
Ensure Salesforce user experience is optimized and drives adoption
Act as a resource to other Product Owners to solve complex challenges and develop solutions
Act as an internal Salesforce new technology and third party Salesforce application technology expert by researching, communicating and
providing guidance to Product Owners regarding potential solutions
Minimum Qualifications:
To qualify you must have a Bachelors Degree Required
6 Years of relevant experience required
Ability to direct the work of a team of developers and testers and implement automation solutions independently
Preferred Qualifications:
Salesforce Certified Administrator
Salesforce Certified Platform Developer
Salesforce Certified Architect
Expert-level understanding of sales process and sales technologies.
Experience managing SaaS vendor relationships, and ideally Salesforce.
Familiarity with agile models and scrum processes.
Ability to communicate complex concepts in easy-to-understand terminology.
Experience with development tools including Atlassian or JIRA,
Experience with UX technologies preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 – $178,500.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
How Our Employees Grow
Keith E.
Associate Director – Technology Management & Support
“NYU Langone Health is a place where you can grow as a person and a team member. The environment is always moving forward allowing for several opportunities to enhance and develop your career.”