Allstate
Property Good Hands Repair Network Inside Technician (Remote)
Remote: Home Based Worker
Department: Claims
Job # : 754878-en_US
Posted on April 12, 2024
Role overview
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
The Property Good Hands Repair Network Inside Technician is responsible for providing coaching and oversight to adjusters regarding use of and payments to general contractors and Allstate’s preferred vendors via the Good Hands Repair Network and Alacrity. The individual reviews, analyzes, and processes mitigation and general contractor bills for payment.
Notice of Licensing Requirement:
As a condition of employment, you will be required to have an adjuster and/or an appraiser license.
Key Responsibilities:
- Analyzes restoration and mitigation bills to assess appropriateness of charges and detect duplicate billings
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- Develops, manages, and audits relationships with general contractors and mitigation vendors in the Allstate preferred vendor network and Alacrity
- Reinspects or reviews vendor repair estimates as needed; makes corrections and repair recommendations, and corrects estimate
- Analyzes usage of vendors and recommends ways to improve usage and vendor partnerships
- Monitors network utilization and identifies potential need for expanded or new networks
- Offers settlement guidance to adjusters when negotiating and settling without of network vendors or contractors
Preferred Qualifications
- 3 or more years of related experience in construction/mitigation and/or project management
- Xactimate experience
- 4 year Bachelors Degree
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Functional Skills:
- Applies advanced knowledge of insurance policy, coverage, and regulation
- Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies advanced knowledge of problem-solving and preparation of complex reports for analysis
- Applies advanced negotiation and/or arbitration skills
- Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $54,000.00-$108,500.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-MW1
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Who we are
Allstate has been protecting families and their belongings for over 90 years. As the Good Hands company, we offer affordable, simple and connected coverage to our customers. Today, were expanding our product offerings to continue our mission of protecting people from life’s uncertainties.
Who we are
Allstate has been protecting families and their belongings for over 90 years. As the Good Hands company, we offer affordable, simple and connected coverage to our customers. Today, were expanding our product offerings to continue our mission of protecting people from life’s uncertainties.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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